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Again Faster - PO Box 305131, Triton, Auckland 0757
0
  • All Products ▼
    • Home Gym
      • Home Gym Packages
      • Barbell & Bumper Packages
      • Barbells
      • Bumper Plates
      • Squat Racks & Cages
      • Benches
      • Kettlebells & Dumbbells
      • Slamballs & Sandbags
      • Plyo Boxes
      • Skipping Ropes
      • Athlete Essentials
    • Rigs & Racks
      • Competition 80x80 Rigs
      • Competition 80x80 Attachments
      • Team 50x80 Attachments
      • Squat Stands
      • Cages
    • Weightlifting
      • Barbells
      • Bumper Plates
      • Collars
      • Barbell & Bumper Packages
    • Strength Equipment
      • Benches
      • Kettlebells
      • Dumbbells
      • Sleds
      • Landmine
      • GHD
    • Conditioning Equipment
      • Medicine Balls
      • Slam & Dead Balls
      • Speed Ropes
      • Sandbags
      • Plyo Boxes
      • Battle Ropes
    • Storage & Timers
      • Storage
      • Build Your Own Storage
      • Timers
      • Barbell & Bumper Storage Racks
    • Flooring
      • Rubber Gym Tiles
      • Gym Turf
    • Bodyweight & Gymnastics
      • Chalk
      • Gymnastics Rings
      • Climbing Ropes
      • Gymnastics Grips & Wraps
      • Weight Vests
      • Dip Belts
      • Ab Mats
      • Resistance Bands
    • Mobility and Prehab
      • Rollers
      • Lacrosse Balls
      • Prehab
    • Accessories & Essentials
    • Clearance
      • Equipment
      • Team 2x3 Rig & Accessories
      • All Clearance Items
    • Gift Cards / Vouchers
  • FITOUTS
  • BUSINESS PROGRAMS
    • Trade-in Gear
    • Join the AF Loyalty Program
    • Join the AF Ambassador Program
    • Become an AF Reseller
    • fitbox
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FAQ

FREQUENTLY ASKED QUESTIONS:

What currency does this site use?

All products on www.againfaster.co.nz are displayed and sold in New Zealand Dollars (NZD).

 

How can I track my order?

Once your order has shipped, an e-mail with tracking information will be sent to the e-mail address you provided. If for some reason you do not receive an e-mail, please contact us at service@againfaster.co.nz and we'll be more than happy to help you track your order! 

 

How soon will my gear arrive?

Once your gear is shipped it usually arrives in 3-5 business days depending on where you are located, please expect a longer delivery time if you are rural.  Please note: Once your goods are with our freight agents we have no control over how quickly your items are delivered. 

 

Can I pick up my order to save on shipping?

Yes, We store our products at Contact Warehousing and Logistics in East Tamaki, Auckland. All pick up's must be pre-arranged.

 

What is your shipping policy?

Again Faster New Zealand aims to ship your order using the fastest, safest, and most reliable method possible. We recommend using a shipping address that is either a business address or an address where someone is available to receive goods. If there is no one present, the driver will leave your goods. If you think this may be of concern please arrange to have goods delivered to an address where there is someone available to accept delivery in person. If the driver cannot access your property you will be left a calling card and further redelivery charges may apply. If you need to make special arrangements please contact our service team on service@againfaster.co.nz

 

What is your return policy?

We accept returns on all unused equipment, no questions asked. If you are unhappy with any of your gear, simply send it back to our warehouse in original condition, and we'll provide you with a replacement, refund, or store credit, at your preference.

You will be responsible for the shipping cost back to the warehouse. When we receive the returned gear, we will then refund your card for the cost of the item purchased, less the original cost of shipping. Returned items originally purchased with "Free Shipping" will be refunded for the cost of the gear, less the actual cost of shipping. Items returned more than 60 days after purchase will receive store credit.

Please email  service@againfaster.co.nz and we will provide you with a return form which we ask you to complete and include in your return shipment. The return address is located at the top of the form.

If you receive any gear that was damaged in transit or after use, simply take a picture of the damage and send it to service@againfaster.co.nz. We will respond to each of these issues on a case by case evaluation, and contact you to provide a resolution.

If you need further answers on the return policy, please email service@againfaster.co.nz and we will be more than happy to assist you.

 

Is my equipment under warranty?

Our equipment is purpose-built to withstand the rigors of CrossFit training, and we guarantee you’ll be fully satisfied with your purchase. If for any reason you aren’t, simply call or email, and we’ll do our best to make you happy, whether through replacement, repair, or refund. This applies to every item we sell, and covers all instances except accidents, negligence, and normal wear. Guarantee applies to the original owner. Apparel and Wrist Wraps have limited warranties, please see FAQ page for further information.

 

Can I get replacement parts?

In some cases yes (except for new limbs) please send an email to service@againfaster.co.nz and let us know the replacement part you need and we will try to get one out to you.

 

Can I Return/Exchange part of a package that I ordered?

Yes! We accept partial returns on packages. Please email service@againfaster.co.nz and we will provide you with a return form which we ask you to complete and include in your return shipment. The return address is located at the top of the form. If you are returning an item for a refund, you will be refunded the sale price of the item, less the cost of shipping.

 

Will you contribute to my charitable event or sponsor my competition?

We are excited that you are running and/or participating in an event within the Crossfit community. Although we cannot sponsor every event, we would be happy to discuss if and how we can support your cause. Please contact our service team on service@againfaster.co.nz and they will make sure your details get into the right hands.

 

How do I get a custom quote for my new CrossFit Affiliate?

Shoot an email over to  businessservice@againfaster.co.nz Include the list of equipment you are looking to get and the address it will be shipped to and we will get a quote right back to you! Also, if you are new to running an affiliate feel free to pick our brains about any and everything required to running a successful affiliate our staff has a wealth of knowledge in all things CrossFit!

 

What are your hours?

You can order online or send us an email anytime and we will respond to as soon as possible. We have live phone operators 9-5 NZ Time Monday-Friday.

 

Need Assistance?

Contact our Customer Service Team

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Again Faster New Zealand
17 Allens Road,
East Tamaki, Auckland,
New Zealand

Business Hours:
Monday to Friday
8:30am - 5pm (NZST)
0800 664 323

Copyright © 2025 Again Faster - PO Box 305131, Triton, Auckland 0757
ABN: 111997144
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Again Faster - PO Box 305131, Triton, Auckland 0757’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Again Faster - PO Box 305131, Triton, Auckland 0757’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 111997144. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

PRIVACY POLICY

AgainFaster.com PRIVACY POLICY

Effective August 20, 2013

This privacy statement describes how Again Faster collects and uses the personal information you provide on our Web site: http://againfasternz.neto.com.au. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at 0800 664 323

General Information and Sharing

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations).

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances: 

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law such as to comply with a subpoena.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • We transfer information about you if Again Faster is acquired by or merged with another company. In this event, Again Faster will notify you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

When you register for Again Faster we ask for information such as your name and email address. You can optionally enter a shipping and billing address to keep on file.Again Faster uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Updating/Correcting or Deleting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at service@againfaster.co.nz, or by contacting us by telephone at the contact information listed below. 

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at service@againfaster.co.nz We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at service@againfaster.co.nz

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your personal information from our blog or community forum, contact us at service@againfaster.co.nz. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Customer Reviews

We post customer reviews on our web site which may contain personally identifiable information.  We do obtain the customer's consent via email prior to posting the review to post their name along with their review. To request removal of your personal information from customer reviews please contact us at service@againfaster.co.nz 

Cookies

  • We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
  • Cookies are required to create an account on AgainFaster.com
  • Our [partners, affiliates, tracking utility company, service providers] use cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.] The use of cookies by our partners, affiliates, service providers is not covered by our privacy policy.  We do not have access or control over these cookies.
  • Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Widgets

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Data Storage and Security

Again Faster uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run AgainFaster.com. Although Again Faster owns the code and databases, you retain all rights to your data.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at service@againfaster.co.nz Again Faster does not store your credit card information on our servers. Upon making a purchase your credit card information is securely transferred to a third party vendor (PayPal) using a 258-bit SSL encryption. PayPal then processes your information. Upon completion, only the last 4 digits of your credit card number are stored in our database.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Again Faster. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Changes

Again Faster may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your AgainFaster.com account or by placing a prominent notice on our site prior to the change becoming effective.

Questions

Any questions about this Privacy Policy should be addressed to service@againfaster.co.nz