Returns Policy - Again Faster New Zealand

Again Faster Returns Policy

If you need to return an item

We understand that sometimes what you have ordered just won't work for what you had in mind or maybe it just doesn't fit.

In those circumstances, we accept returns on all unused equipment or accessories, and un-worn apparel, shoes or training gear within 30 days of the date of purchase. You can simply send it back to our warehouse in it's original, unused condition, and we'll provide you with a replacement, store credit or refund.

Refund Policy

Again Faster does not have to give a refund or replacement if a customer changes their mind about a product. Under the New Zealand Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Once the item has been returned and inspected Again Faster has a 14 days refund policy to process the refund back to the customer. If a refund has been requested by a customer for a backorder item it will still fall under the 14 days refund policy to process the refund back to the customer.

Sending the item back to us

After you have organised shipping for the gear back to come back to our Warehouse, when we receive the returned gear, we will inspect it. If the items have been returned in unused, as new condition, we will then swap out the gear for the alternate size or style, issue you a store credit or refund you the cost of the item purchased, less the original cost of shipping or any adjustments.

Any payment adjustment will need to be paid in full prior to dispatch of the revised order- swaping for a more expensive item, for example.
Returned items originally purchased with "Free Shipping" will be refunded for the cost of the gear, less the actual cost of shipping.
Refunds will be made to your nominated bank account: we do not keep your card information on file.

Packaging and shipping return items

All items must be shipped back to us in the original packaging as orginally packed. If we need to replace the packaging to re-sell the item, a 15% re-stocking fee will be deducted from the orginal credit.
If the nuts and bolts for rig parts are not returned with the rig parts, the credit for your return amount will be reduced by $5.00 per missing bolt set for Team Rigs and $7.00 per missing bolt set for Competition Rigs. *Note Team rig Cross Tubes and Pull up bars are shipped with 8 bolts each ($40.00 reduction) per item returned and Competition Rig Cross bars & tubes and Pull up Bars with 4 bolts each ($28.00)reduction per item returned.
All return items must have suitable packaging that will keep them from being damaged while in transit. If the item is damaged in transit or arrives at the warehouse not in "as new" condition, a full refund cannot be issued.
When the item is properly packaged and ready for transit, you must fix our return address and contact details to the item's secure packaging (You can find our address and contact details via the link at the bottom of this page).
You will be responsible for the item during transit. It would be best to organise a carrier that can register the item for you and provide tracking information.
Keep in mind you are responsible for any cost associated with shipping on returns or exchanges, both to and from the warehouse.
You can simply put a self addressed bag in with the item you are sending back to us.

Here is an example of how a typical return would work

Tom buys a t-shirt
When the t-shirt arrives, he finds it is the wrong size
Tom packages the t-shirt in a bag with our address address and provides a note telling us he wants to exchange the medium tee for a large one
Tom also includes a self addressed bag with the return so we can send the new tee back to him
The return arrives in our warehouse.
Barry reads the note, exchanges the t-shrit and sends it back in the self addressed bag.

This is usually a straight forward, painless process but please be aware of the conditions associated with returns.

Please contact us via this link if you have an item you need to return.

Out of Stock Policy

In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible. Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phonecall or email before sending out the rest of your order. If you have ordered a clearance item during a sale period we will refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.

Returns Policy - Again Faster New Zealand

Again Faster Returns Policy

Sending the item back to us

Packaging and shipping return items

Here is an example of how a typical return would work

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